Guides for installers and homeowners
Practical guides on repeat service work, maintenance, CoCs, warranties and POPIA, written for South African installers, with tips for homeowners too.
Page 2 of 3 · 25 articles
Plumbing Certificates of Compliance: what to keep on record
A CoC is only useful if you can find it later. What plumbers should keep on file for every compliant installation, and how to organise it.
How to turn one install into ten years of service calls
An install is the start of the relationship, not the end. A practical system for turning every unit you fit into years of planned service work.
A plumber's guide to tagging geysers and heat pumps
Where to stick the tag, what to photograph, how to set a service interval and how to explain it all to the homeowner in under a minute.
Service reminders customers actually book: email and WhatsApp templates
Vague reminders get ignored. What makes a service reminder bookable, plus ready-to-use email and WhatsApp templates you can adapt today.
Aircon technicians: building a service book that fills your quiet months
Aircon work comes in waves. A simple service book lets you plan maintenance into your quiet months instead of waiting for the next heatwave.
How often should a geyser be serviced in South Africa?
There's no single answer, but there are sensible starting points. Typical geyser service intervals, what a service covers and why water quality matters.
Electricians: turning CoCs and DB board upgrades into repeat work
Every CoC and board upgrade puts you inside an installation that will need work again. How electricians can keep the right records and stay findable.
Solar inverter and battery maintenance checklist for installers
A site-visit checklist for servicing hybrid inverters, lithium batteries and PV arrays, with typical intervals and what to record every time.
Pool pump and borehole installers: seasonal service schedules
What to check on pool pumps and borehole pumps before, during and after peak season, with schedules that follow your region's rainfall pattern.
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The same story in every trade: a tag that stays on the unit is what brings the next job back to the person who fitted it, years after the invoice was paid.
Three geysers I fitted in 2023 came back to me this winter instead of going to whoever was cheapest on Google. The tag was still on the pipe and they scanned it.
The rating plate photo doing the typing is the part my guys actually use. Before this, half the job cards came back with the serial number missing.
A customer phoned about a warranty claim from two years ago. I had the certificate of compliance and the install date on screen before she finished the sentence.
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