Guides for installers and homeowners
Practical guides on repeat service work, maintenance, CoCs, warranties and POPIA, written for South African installers, with tips for homeowners too.
Page 1 of 3 · 25 articles
What one repeat call-out is worth: the numbers behind service work
A new install is a one-off. The services that follow it are not. Here is how to work out what a customer who keeps calling you is actually worth.
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Security and CCTV installers: turning alarm and camera installs into service work
Alarm batteries go flat, recorder drives fill up and cameras drift out of focus. Here is how to make sure the call comes to you when they do.
A home equipment register: what to keep for your geyser, inverter and gate motor
Every house has a handful of units that need servicing, carry a warranty and come up when you sell. Here is what to keep for each, and where to keep it.
Electrical CoC: what it covers, what it does not, and how long it lasts
The two-year rule, what a certificate actually certifies, and why work done after it was signed is not covered by it.
Gas Certificate of Conformity: who can issue one, and when you need it
Why an LPGSASA registration is the thing that matters, what gets checked, and why it is called conformity rather than compliance.
Who keeps the CoC after the job: installer, homeowner or conveyancer?
The certificate belongs with the property, not the person who did the work. What that means in practice, and what to do when it has gone missing.
EV charger installs: what to record on the day
Home charger installs are new enough that nobody has a filing habit for them yet. What to capture while you are on site, and why the load side matters most.
Selling a house in South Africa: the installation paperwork buyers ask for
Electrical, gas, electric fencing and plumbing certificates all surface at once when a property is sold. What is needed, who issues it, and how to find yours.
Winning body corporate work: what managing agents actually want
Complexes and estates award repeat maintenance to contractors who make the trustees' paperwork easy. Here is what they ask for, and how to have it ready.
Why installers lose repeat work to Google (and how to keep it)
Your customer was happy with the install. Years later they Googled someone else. Why repeat work slips away, and simple ways to stay the first call.
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Three geysers I fitted in 2023 came back to me this winter instead of going to whoever was cheapest on Google. The tag was still on the pipe and they scanned it.
The rating plate photo doing the typing is the part my guys actually use. Before this, half the job cards came back with the serial number missing.
A customer phoned about a warranty claim from two years ago. I had the certificate of compliance and the install date on screen before she finished the sentence.
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