Shipping, returns and refunds

This policy explains what you receive when you pay InstallPass, trading as InstallPass ("InstallPass", "we" or "us"), how it reaches you, and how cancellations and refunds work.

We do not ship anything at the moment. Everything we sell is delivered electronically and is available immediately:

• Starter and Pro plans: monthly subscriptions to the InstallPass software, active as soon as payment succeeds;
• Self-print tag sheets: QR tag artwork you download from the app and print yourself, included with every plan at no extra charge.

There is nothing to courier, nothing to wait for and nothing to send back. Printed tag packs, which would be shipped, are not on sale yet. Section 7 says what will happen when they are.

This policy forms part of our Terms and conditions. Nothing in it limits any right you have under the Consumer Protection Act 68 of 2008 ("CPA") or the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") that cannot lawfully be limited.

Free trial. A new account starts on a free trial with every Pro feature and a starter batch of self-print tags. No card is needed, and nothing is charged when the trial ends: the account simply waits for you to choose a plan.

Starter and Pro. When you subscribe, the plan is active immediately. Sign in at installpass.com/app and everything the plan includes is there: registering units, passports, reminders, booking requests and your team.

Self-print tag sheets. The tag artwork is generated in the app and downloads as a PDF you print yourself, on a home printer or at a print shop. Codes are created for your company alone. Because the sheets are delivered electronically and can be printed the moment they are downloaded, there is nothing to return.

Nothing is posted. We do not courier or post any item, so no delivery address, delivery fee or delivery time applies to anything currently for sale.

• Prices are shown on the pricing page in South African rand.
• Plans are billed monthly in advance, on the date you subscribe, and renew on the same date each month until you cancel.
• Payments are processed by our payment gateway. We never see or store your full card number.
• If a payment fails, we will tell you and try again. If it keeps failing, the account moves to a limited state rather than being deleted, and your passports carry on working for the homeowners who scan them.

You can cancel at any time from Plan inside the app, or by emailing info@installpass.com. There is no notice period, no cancellation fee and no minimum term.

When you cancel:

• the plan stays active until the end of the month you have already paid for;
• it does not renew after that, and no further payment is taken;
• your data stays with us for the retention period set out in our Privacy policy, so you can come back without losing your records; and
• the QR tags already on units keep working, because a passport belongs to the unit and the homeowner who scans it.

We refund in full, without argument, when:

• you were charged twice for the same month, or charged after you cancelled;
• a billing error on our side charged you the wrong amount; or
• the service was unavailable for a significant part of a paid month and we could not put it right.

Change of mind. Because a subscription starts immediately and is billed one month at a time, we do not usually refund part of a month you have used. If you subscribed by mistake and have not used the account, tell us within 7 days and we will refund that month.

Cooling off. Where ECTA's 7 day cooling-off right applies to your purchase, you may cancel within 7 days of the transaction and we will refund you. The right does not apply to services you asked us to begin immediately and which have been fully performed, and it does not apply to business-to-business transactions.

Refunds go back to the card or account that paid, usually within 5 to 10 working days depending on your bank. Email info@installpass.com and we will confirm in writing what we are refunding and when.

Tell us. Email info@installpass.com with your company name and what has gone wrong, and we will come back to you within one working day, .

If a self-print sheet will not download, prints wrong or carries codes that do not scan, we will regenerate it for you at no charge. If a passport page, a reminder or a booking request is not working as described, that is a fault on our side to fix, not something for you to work around.

We intend to sell weatherproof printed tag packs later, couriered to you in South Africa. They are not for sale today, and no page on this website will offer them until they are real.

When they go on sale, this policy will be updated before the first order is taken, and it will cover delivery areas and fees, dispatch and delivery times, what to do about a damaged, incomplete or incorrect delivery, the cooling-off right on goods bought online, personalised items, defective goods and how to send something back. Until then, treat this page as what it says: we deliver software and downloadable files, and we ship nothing.

For anything about a payment, a cancellation or a refund:

• Email: info@installpass.com
• Phone: available on request
• Hours:
• Address: available on request

If we cannot resolve your concern, you may be able to contact the National Consumer Commission or your provincial consumer protection authority. For the rest of the agreement, see our Terms and conditions.