Installers on what changed

Three geysers I fitted in 2023 came back to me this winter instead of going to whoever was cheapest on Google. The tag was still on the pipe and they scanned it.

The rating plate photo doing the typing is the part my guys actually use. Before this, half the job cards came back with the serial number missing.

A customer phoned about a warranty claim from two years ago. I had the certificate of compliance and the install date on screen before she finished the sentence.

We were spending money on ads to reach people we had already installed for. Now the unit does that for free, every time something goes wrong.

Service reminders used to be a spreadsheet I looked at when I remembered. Now they go out without me and the bookings land on the Today screen.

Handover to a new homeowner used to mean a folder of paper nobody kept. Now the record is on the unit, so it transfers with the house.

My technicians register a unit on site in about a minute. It is faster than filling in the job card was, so nobody skips it.

The booking requests arrive with the unit and the reason already attached. I stopped playing phone tag to find out what actually broke.

I print the tags on vinyl label sheets from the stationer down the road. Two years on a geyser outside and they still scan.

The part I did not expect was how much it settles arguments. What was fitted, when, by whom, all on one page that neither of us can edit after the fact.

We tagged about sixty existing installs in a week while doing normal service calls. That backlog is now the part of the business that phones us.

Customers do not have to download anything, which is the whole reason it works. My older clients scan it without phoning me for help.