Stay the installer they call when the alarm starts acting up
Tag alarm panels, NVRs and fence energisers with a QR service passport. Homeowners scan to see who installed the system and when it's due for a check, then book you without searching.
Fortline Security
Installed by Fortline Security
CCTV recorder
Hikvision 8-channel NVR
- Capacity
- 8 ch · 2 TB
- Location
- Study
- Installed
- 22 Jan 2026
- Warranty to
- 22 Jan 2028
Next service
22 Jan 2027
Service history
Installation
22 Jan 2026
IP-2QYJ-69
What you'll tag
- Alarm panels and keypads
- CCTV cameras
- NVR and DVR recorders
- Outdoor beams and detectors
- Electric fence energisers
- Access control and intercoms
- Backup batteries and power supplies
Sound familiar?
Where security & cctv lose the repeat work
False alarms get fixed by whoever's closest
When the alarm goes off at 2am for no reason, the homeowner wants it sorted today. If they can't find you, they'll call the armed response company or another installer.
Cameras fail quietly
Hard drives die, storage fills up and lenses get dirty. Nobody notices until they need the footage, and by then the service visit is too late.
The system details live in your head
Zone count, camera positions, recorder model, backup battery size. Without a record, every call-out starts with working out what you installed.
How the loop works for you
Say you install an alarm and an eight-camera system, and tag the panel and the NVR. When the annual service comes up, the homeowner gets an email, scans the NVR tag and sends a booking request. You arrive knowing the camera count, storage and battery size, and log the check on the passport before you leave.
On every passport
What InstallPass records
- Unit type, brand, model and rating, read from the rating-plate photo
- Serial number
- Install date and general location, e.g. study or garage
- Installer and manufacturer warranty periods
- Service interval and next service date
- Install notes: zone and camera count, storage size, battery size
- Photos of the panel, recorder and energiser
- Commissioning records and compliance documents
Keep on file
Documents worth attaching
- Alarm and CCTV commissioning records: zones, camera positions and recorder settings (no passwords)
- Electric fence system certificate of compliance, where applicable
- PSIRA registration of the security service provider, where applicable
- Electrical CoC for new supply points, where applicable
- Manufacturer warranty registration
Requirements vary by installation, municipality and manufacturer, so check what applies to each job.
Service touchpoints
Reminders that match how your units are serviced
Set a service interval per unit and InstallPass sends the reminders. Typical starting points:
Alarm test and backup battery check
Every 12 months
Backup batteries wear faster with frequent power cuts. Follow the panel manufacturer's guidance.
CCTV health check: recording, storage and lenses
Every 6–12 months
Dusty, coastal or high-traffic sites may need more frequent visits.
Electric fence voltage and earth check
Every 6 months
A typical starting point. Check sooner after storms, vegetation growth or damage.
Outdoor beam alignment and cleaning
Every 6 months
Wind, insects and garden growth can knock beams out of alignment.
InstallPass for other trades
From the blog
Guides for installers who want repeat work
What one repeat call-out is worth: the numbers behind service work
A new install is a one-off. The services that follow it are not. Here is how to work out what a customer who keeps calling you is actually worth.
Security and CCTV installers: turning alarm and camera installs into service work
Alarm batteries go flat, recorder drives fill up and cameras drift out of focus. Here is how to make sure the call comes to you when they do.
A home equipment register: what to keep for your geyser, inverter and gate motor
Every house has a handful of units that need servicing, carry a warranty and come up when you sell. Here is what to keep for each, and where to keep it.
In their words
What installers say about it
The same story in every trade: a tag that stays on the unit is what brings the next job back to the person who fitted it, years after the invoice was paid.
Three geysers I fitted in 2023 came back to me this winter instead of going to whoever was cheapest on Google. The tag was still on the pipe and they scanned it.
The rating plate photo doing the typing is the part my guys actually use. Before this, half the job cards came back with the serial number missing.
A customer phoned about a warranty claim from two years ago. I had the certificate of compliance and the install date on screen before she finished the sentence.
Start tagging alarm panels and keypads today
Start your free trial and tag your first unit today. Fourteen days of every Pro feature, on real installs. If the bookings do not come back, you have lost nothing but an afternoon.
No card needed · 10 free self-print tags