Get booked for the service on every aircon you install
Tag each split, cassette and ducted unit with a QR service passport. Customers get service reminders by email, scan the tag and book you, not the next company that drops flyers in the complex.
Coolfront Aircon
Installed by Coolfront Aircon
Split aircon
LG Dual Inverter 12 000 BTU
- Capacity
- 12 000 BTU · R32
- Location
- Main bedroom
- Installed
- 9 Apr 2026
- Warranty to
- 9 Apr 2029
Next service
9 Oct 2026
Service history
Installation
9 Apr 2026
IP-8FCZ-35
What you'll tag
- Wall-mounted split units
- Inverter multi-splits
- Ceiling cassettes
- Under-ceiling units
- Ducted systems
- Condensate pumps
- Extractor fans
Sound familiar?
Where aircon & hvac lose the repeat work
Services get skipped until something fails
Nobody thinks about the aircon until it's a heatwave and it's blowing warm air. By then they'll book whoever can come today.
Warranty claims can hinge on service records
Some manufacturers ask for proof of regular servicing before honouring a claim. If the homeowner can't show it, the warranty conversation gets awkward.
Every visit starts with finding the details
Model, refrigerant type, pipe run, last service date. Without a record on the unit, you're guessing before you've opened the cover.
How the loop works for you
Say you install two splits in April and set a six-month service interval. In September the homeowner gets an email that the service is due, scans the tag on the bedroom unit and sends a booking request. It's on your Today dashboard before the first hot weekend, and the unit's history is on the passport when you arrive.
On every passport
What InstallPass records
- Unit type, brand, model and BTU capacity, read from the rating-plate photo
- Serial number
- Install date and room or location
- Installer and manufacturer warranty periods
- Service interval and next service date
- Install notes: refrigerant type, pipe run length, drain route
- Photos of the indoor unit, outdoor unit and brackets
- Commissioning sheet and compliance documents
Keep on file
Documents worth attaching
- Commissioning sheet: refrigerant type, charge, pressures and temperatures
- SAQCC Gas registration details for the refrigerant practitioner, where applicable
- Electrical CoC for a new dedicated circuit, where applicable
- Manufacturer warranty registration
- Service sheets for each maintenance visit
Requirements vary by installation, municipality and manufacturer, so check what applies to each job.
Service touchpoints
Reminders that match how your units are serviced
Set a service interval per unit and InstallPass sends the reminders. Typical starting points:
Filter clean
Every 3 months
Homeowners can often do this themselves. Dusty or high-use rooms need it more often.
Full service: coils, drain and performance check
Every 6–12 months
A typical range for homes. Coastal, commercial and heavy-use sites often need more.
Condensate drain and pump check
Every 12 months
Check sooner if there are leaks or water marks below the unit.
Warranty-end check
Before the warranty ends
InstallPass emails the customer automatically when the warranty ends within 60 days.
InstallPass for other trades
From the blog
Guides for installers who want repeat work
What one repeat call-out is worth: the numbers behind service work
A new install is a one-off. The services that follow it are not. Here is how to work out what a customer who keeps calling you is actually worth.
Security and CCTV installers: turning alarm and camera installs into service work
Alarm batteries go flat, recorder drives fill up and cameras drift out of focus. Here is how to make sure the call comes to you when they do.
A home equipment register: what to keep for your geyser, inverter and gate motor
Every house has a handful of units that need servicing, carry a warranty and come up when you sell. Here is what to keep for each, and where to keep it.
In their words
What installers say about it
The same story in every trade: a tag that stays on the unit is what brings the next job back to the person who fitted it, years after the invoice was paid.
Three geysers I fitted in 2023 came back to me this winter instead of going to whoever was cheapest on Google. The tag was still on the pipe and they scanned it.
The rating plate photo doing the typing is the part my guys actually use. Before this, half the job cards came back with the serial number missing.
A customer phoned about a warranty claim from two years ago. I had the certificate of compliance and the install date on screen before she finished the sentence.
Start tagging wall-mounted split units today
Start your free trial and tag your first unit today. Fourteen days of every Pro feature, on real installs. If the bookings do not come back, you have lost nothing but an afternoon.
No card needed · 10 free self-print tags