Question 1

What is InstallPass?

Accepted Answer

InstallPass puts a QR service passport on every unit you install: geysers, inverters, gate motors, aircons and more. When the owner scans the tag they see what the unit is, who installed it, its warranty and service dates, and they can book you again in two taps.

Question 2

Do my customers need an app?

Accepted Answer

No. They scan the QR code with their phone camera and the passport opens in the browser. No download, no login. If the camera won't read the tag, they can type the code at installpass.com/t.

Question 3

How long does it take to register a unit?

Accepted Answer

Usually a minute or two on site. Scan or type the tag code, snap the rating plate and InstallPass reads the brand, model, serial and capacity for you. Confirm the install date, warranty and service interval, and you're done.

Question 4

Which trades is InstallPass for?

Accepted Answer

Anyone who installs equipment that needs servicing or carries a warranty: plumbers, solar and backup power installers, electricians, gate and garage motor installers, aircon and HVAC technicians, pool and borehole specialists, security installers and appliance installers.

Question 5

Can I try it before I pay?

Accepted Answer

Yes. Every account starts with a free trial that includes every Pro feature and 10 free self-print tags. No card needed.

Question 6

What kind of tags do I get?

Accepted Answer

You print them yourself, free, straight from the app: 24 to an A4 sheet, or one at a time on a label printer. Print on plain paper for indoor units, or on blank weatherproof vinyl label sheets for anything outdoors. Every tag has a unique code printed under the QR so it can be typed in if needed.

Question 7

What is printed on the tag itself?

Accepted Answer

The QR code, the tag's own code underneath it, and your business name and phone number. That last part matters: the tag doubles as a business card that stays on the unit, so even somebody who never scans it can see who fitted the thing and what number to ring. It is your name on the wall for as long as the unit is there.

Question 8

What if a tag gets damaged?

Accepted Answer

Void it in the app and link a replacement tag. The unit's full history (install details, documents and services) moves to the new tag.

Question 9

What happens if someone scans a tag that isn't registered yet?

Accepted Answer

They see a friendly page explaining the tag hasn't been set up, with your contact details if the tag belongs to your account. Nothing breaks and no one sees another customer's information.

Question 10

What does the homeowner see when they scan?

Accepted Answer

The unit type, brand and model, where it's installed, who installed it, warranty status, next service date and service history. You choose full or basic visibility per unit. Basic hides photos, documents and the property address.

Question 11

How do customers book me?

Accepted Answer

You choose how bookings work: a request form that lands in your InstallPass dashboard (and your email), a WhatsApp message, or a phone call.

Question 12

What happens when the house is sold?

Accepted Answer

The tag stays on the unit. The new owner scans it, sees the install record and books you, which is often exactly when a unit needs attention.

Question 13

Can homeowners see all their units in one place?

Accepted Answer

Yes. At installpass.com/my-units a homeowner enters the mobile number or email you have for them, we email a six digit code to check it is them, and then they see every unit you have tagged. Scanning a tag needs no code.

Question 14

Why do I need a code to see my units?

Accepted Answer

Your unit list shows what is installed at your home and who fitted it, so we check it is you before we show it. The code is emailed to the address your installer has on file and lasts 10 minutes. Scanning a tag on the unit opens the passport straight away, with no code.

Question 15

Does it work without signal on site?

Accepted Answer

Scanning a tag and registering a unit need a mobile data connection. If a QR code won't scan in a dark roof space, type the code printed under it instead.

Question 16

When do reminders go out?

Accepted Answer

InstallPass checks every unit each morning. Customers get a reminder when a service is due within 30 days, when a service is 14 days overdue, and when a warranty is ending within 60 days.

Question 17

Who receives the reminders?

Accepted Answer

Customers who gave consent and an email address receive the reminder directly, with a link to book you. If there's no customer email, the reminder comes to you so you can follow up yourself.

Question 18

How does billing work?

Accepted Answer

After your free trial, plans are billed monthly in rand. You can upgrade or downgrade as your team grows, and cancel at the end of any billing period.

Question 19

Do I pay per tag?

Accepted Answer

Your plan covers everything: the app, passports, reminders and the tags. You print the tags yourself, so there is nothing extra to buy from us.

Question 20

What do I print the tags on?

Accepted Answer

Plain A4 paper works for anything indoors, and the sheet has cut guides. For a geyser outside, a gate motor or a pool pump, print onto blank weatherproof vinyl label sheets, sold at most stationers, or cover a paper tag with clear weatherproof tape.

Question 21

What happens to my data if I cancel?

Accepted Answer

Your install records are yours. Contact us before your account closes and we'll help you export them.

Question 22

Do the passports stop working if I cancel?

Accepted Answer

No. Every tag you have already stuck on a unit keeps opening its passport, on any plan and after you cancel. That is a promise to the homeowner who scanned it, not to us. What stops is the new work: registering more units, reminders going out and booking requests coming in.

Question 23

What counts as an active unit?

Accepted Answer

A unit you have registered and not marked as removed or replaced. Your free trial covers 10, Starter 50 and Pro 250. Take a geyser out and mark it replaced, or archive a unit you no longer look after, and it stops counting against your plan while its history stays on the record.

Question 24

What happens when the free trial ends?

Accepted Answer

Nothing is charged, because we never took a card. Your account keeps everything you tagged during the trial and waits for you to pick a plan. The passports on units you already tagged keep working either way.

Question 25

Is there a contract or a setup fee?

Accepted Answer

Neither. It is month to month, in rand, on your own card, and you change or stop it yourself on Paystack's page without emailing anyone. There is no setup fee, no per-tag cost and no cut of the work a booking brings you.

Question 26

Is customer information shown on the passport?

Accepted Answer

No. Customer names, phone numbers and email addresses are never shown on a public passport. Only the unit, your business details, warranty and service information are public, plus photos, documents and address if you choose full visibility.

Question 27

How does InstallPass handle POPIA?

Accepted Answer

Booking forms capture the customer's consent, reminders only go to customers who opted in, and you control what each passport shows. Read our privacy policy for the details of how personal information is processed.

Frequently asked questions

Getting started

Tags

Customers & homeowners

Reminders

Plans & billing

Privacy & POPIA

Still have a question?

Guides for installers who want repeat work

What one repeat call-out is worth: the numbers behind service work

Security and CCTV installers: turning alarm and camera installs into service work

A home equipment register: what to keep for your geyser, inverter and gate motor

What installers say about it

Every install, on record.