From install to repeat booking, on autopilot
InstallPass turns every unit you fit into a permanent record the owner can scan, and a reason for them to call you again. Here is the whole loop: five steps, two of which you do.
Tag it
A QR sticker on the unit
Register it
A minute on your phone
They rebook
The job comes to you
They scan
The passport opens
The loop
Five steps. Two of them are yours.
The first two happen at the unit, before you pack up. The other three happen while you are on the next job, in your name, without you remembering anything.
Part oneThe minute it costs you
01 You do thisTag the unit
Stick an InstallPass QR tag on the geyser, inverter, gate motor or aircon you've just fitted.
- Weatherproof printed packs, or print your own sheets
- Your business name and number are printed on every tag, so it is a business card that stays on the unit
- Every tag has a unique code printed under the QR
- Put it where the owner will look: on the unit, the DB door or the plant-room wall
InstallPassScan for service, warranty and install record
IP-DEMO-01
Ridge Plumbing
011 555 0142- 02 You do this
Register it in a minute
Scan the tag in the InstallPass app, snap the rating plate and confirm the details.
- Brand, model, serial and capacity read from the photo
- Install date, installer and manufacturer warranty, service interval
- Attach the CoC, photos and install notes
Want to watch that happen? read a rating plate from a photo on whatever is installed at your own place, free and without signing in.
Register unit
Tag IP-DEMO-01 · Ridge Plumbing
Rating plate read ✓
Unit type
Electric geyser
Brand & model
Kwikot 150L
Warranty
60 months
Service every
12 months
Save passport Part twoThe years it pays you back
03 Happens on its ownThe owner scans, no app needed
Anyone with a phone camera can open the passport: what the unit is, who installed it, warranty status and service history.
- Works on any smartphone browser
- Book you by request form, WhatsApp or call, your choice
- Customer contact details are never shown publicly
RRidge Plumbing
Installed by Ridge Plumbing
In warrantyElectric geyser
Kwikot 150L
- Capacity
- 150 L · 3 kW
- Location
- Roof space
- Installed
- 12 Nov 2025
- Warranty to
- 12 Nov 2030
Next service
12 Nov 2026
Book a serviceCallWhatsAppService history
Installation
12 Nov 2025
IP-DEMO-01
- 04 Happens on its own
Reminders bring them back
Every morning InstallPass checks your units and sends the reminders for you.
- Service due within 30 days
- Service 14 days overdue
- Warranty ending within 60 days
Inbox
Time to service your Kwikot geyser?
Ridge Plumbing via InstallPass
Hi Thandi,
Your Kwikot 150L geyser is due for its annual service on 12 Nov. A quick check of the safety valve and anode keeps it running and your warranty intact.
Book Ridge Plumbing in two taps:
Book my serviceKind regards,
Ridge PlumbingSent automatically, 30 days before due - 05 Happens on its own
Bookings land on your Today screen
Requests arrive with the unit, the reason and preferred dates. Call or WhatsApp back in one tap.
- Email alert for every new request
- See what's due and overdue across all your installs
- Track how much work InstallPass sends you each month
Today
InstallPass ROI
7
booking requests from InstallPass this month
3
New requests
12
Due in 30 days
New booking requests
Thandi M.
Routine service
Pieter v.d. M.
Not working
Aisha K.
Warranty question
Scan for service, warranty and install record
IP-DEMO-01
Ridge Plumbing
011 555 0142
Stick the tag on
- 2
- steps you do, on site, in about a minute
- 3
- steps that happen on their own, for as long as the tag is on the unit
Two halves
One record, seen from two sides
The same unit, read by the person who fitted it and by the person who lives with it. Neither sees the other's half.
Your side: the register
Every unit you have registered, the customer it belongs to, what is due or overdue, the bookings that came off your tags, and the reminders that go out in your name before any of it.
Units
Grouped by site14 Acacia Road, Randburg
4 units · 2 customersElectric geyser
Kwikot 150L
T. Mokoena
4 Oct 2026
Heat pump
Kwikot HP
T. Mokoena
5 Jan 2027
Gate motor
Centurion D5 Evo
P. Nkosi
2 Nov 2026
Pool pump
Speck Badu
P. Nkosi
12 Aug 2026
Every unit you have ever registered, filtered by what needs attention.
Their side: the passport
One page that opens from the tag: what the unit is, who fitted it, what is still covered, every service since, and a button that books you. No app, no account, and you choose how much of it is public.
What a scan shows
- Unit type, brand, model & capacity Shown
- Your business name, logo & contact buttons Shown
- Install date, warranty & next service Shown
- Service history Shown
- Install photos & compliance documents Shown
- Property address Shown
- Customer name, phone & email Hidden
Booking forms capture the customer's POPIA consent before any details reach you. Read the privacy policy.
Before you start
What changes, and what does not
No hardware to buy, no scanner, no site visit from us, and nothing for your customer to install.
The phone in your pocket
Any phone with a camera and a browser. Nothing to install, on yours or on your customer's.
A printer, or a stationer
Plain A4 for anything indoors, 24 tags to a sheet. For outdoor units, blank weatherproof vinyl label sheets from any stationer.
About ten minutes
Sign up, add your business name and logo, print a sheet. The first unit takes a minute after that, and the next ones less.
What it takes off your hands
- The job card in a drawer nobody can find
- Hunting a rating plate photo through two years of WhatsApp
- The service reminder you meant to send in month eleven
- The "who installed this?" call that goes to somebody else
What it leaves alone
- Your quoting and invoicing, which carry on as they are
- Your accounting, and whatever your bookkeeper already has
- The CoC itself: you issue it, InstallPass keeps it with the unit
- Your phone. Bookings arrive as requests, and you still call the customer back
InstallPass is the record on the unit and the callback it brings. It is deliberately not another system to run your business from.
The life of one tagged geyser
One install. Years of reasons to call you.
Day 0
Installed & tagged
Geyser fitted, tag stuck on, passport registered with the certificate attached.
Month 11
Reminder goes out
An email goes out in your name, opening the unit's passport, where booking you is two taps.
Month 12
Service booked & logged
You do the service, and it joins the unit's history where the next person to look will see it.
Year 3
The house is sold
The new owner scans the tag, sees who installed it, and books you rather than a stranger.
Year 5
Warranty ending
A reminder 60 days before the warranty ends prompts a check-up while it is still covered.
An illustrative example. Service intervals depend on the unit and manufacturer.
FAQ
Questions about the details
From the blog
Guides for installers who want repeat work
What one repeat call-out is worth: the numbers behind service work
A new install is a one-off. The services that follow it are not. Here is how to work out what a customer who keeps calling you is actually worth.
Security and CCTV installers: turning alarm and camera installs into service work
Alarm batteries go flat, recorder drives fill up and cameras drift out of focus. Here is how to make sure the call comes to you when they do.
A home equipment register: what to keep for your geyser, inverter and gate motor
Every house has a handful of units that need servicing, carry a warranty and come up when you sell. Here is what to keep for each, and where to keep it.
In their words
What installers say about it
The same story in every trade: a tag that stays on the unit is what brings the next job back to the person who fitted it, years after the invoice was paid.
Three geysers I fitted in 2023 came back to me this winter instead of going to whoever was cheapest on Google. The tag was still on the pipe and they scanned it.
The rating plate photo doing the typing is the part my guys actually use. Before this, half the job cards came back with the serial number missing.
A customer phoned about a warranty claim from two years ago. I had the certificate of compliance and the install date on screen before she finished the sentence.
Tag your first unit today
Start your free trial and tag your first unit today. Fourteen days of every Pro feature, on real installs. If the bookings do not come back, you have lost nothing but an afternoon.
No card needed · 10 free self-print tags